Compiling insights from multinational user research
Conducted 9 user interviews including visually, cognitively, and mobility-impaired people from different countries. Insights and quotes organized into different problem groups.
Problem
Exiting an escalator can often be overwhelming for individuals with mobility or sensory challenges, requiring quick orientation while in a moving crowd.
Solution
Projected handrail interface for easy wayfinding.
In a short 2 step flow, the interface delivers a simple message: Which way to go after you exit the escalator.
2-step flow
System overview
Escalight covers the information gap between the end of an escalator and the start of Google Maps.
It uses the technology of AR Projection. Mapping cameras and projectors collaborate to create an interactive experience. As you ride the escalator, a projection of interface moves with you on the right handrail.
Stakeholders
Market savvy and user empathic
Components
Projectable icon set and understandable UI.
Icons designed to fit KONE visual language and work with the AR projection technology. Simple UI, optimized to deliver the message in the shortest possible time.
UI elements
Icon set
3 independent rounds of user testing and iteration were needed to tweak the UI to a mature form
Understanding the core issue behind users' feelings is importnat and should not be assumed.
Stakeholder mapping
Researching and categorizing the key individuals and groups involved in a project or initiative.Multinational user research: Conducting inclusive research involving people with disabilities through observation and interviews.
Multinational user research
In a multinational user research it is importnat to ask questions about the environment since it greatly differs from the one in your country.
Researching people with special needs
My research focused on people with disabilitites and taught me a lot about preparation for such interview.
